Last Updated: 8th December 2025 MoveNow Group Pty Ltd (ABN 83 111 831 951)
MoveNow recognizes the importance of protecting the privacy and rights of individuals in relation to their personal information. We are committed to ensuring your privacy is protected and strictly adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Act).
This document is our Privacy Policy and it tells you how we collect, hold, use, and disclose your personal information.
1. What is "Personal Information"?
When used in this Privacy Policy, the term "Personal Information" has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
2. What Personal Information do we collect?
We collect information necessary to connect property owners with real estate agents. This includes: Contact Details: Your name, email address, telephone number, and current mailing address. Property Details: The address of the property you wish to sell, its key features (bedrooms, bathrooms, land size), and your estimated value of the property. Demographic Information: Your age, profession, or job title (where relevant to your enquiry). Technical Data: Information collected via cookies, such as your IP address, browser type, and operating system.
3. How do we collect your Personal Information?
We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. We collect data when you: Fill out an enquiry form or "Get Started" form on our website; Communicate with us by telephone, email, or live chat; Enter a competition or promotion; or Provide feedback via customer surveys.Cookies and Analytics We may use cookies to improve your experience on our Site. A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Information (e.g. name, address, email address or telephone number). You can configure your browser to reject cookies, but this may limit the functionality of our website.
4. For what purposes do we use your Personal Information?
The primary purpose of collecting your information is to facilitate the sale of your property at our discounted commission rate. We collect, hold, use, and disclose your personal information for the following purposes: Service Delivery: To identify a "Preferred Agent" in your area and pass your details to them so they can contact you regarding the sale of your property; Verification: To verify with the Agent if your property has been sold (this allows us to manage our commercial relationship with the Agent); Communication: To send you administrative updates, service information, or respond to your enquiries; Marketing: To send you news, updates, or offers that may be of interest to you (you may opt-out of this at any time); Improvement: To analyse website performance and improve our services; and Compliance: To comply with any law, rule, or regulation.
5. To whom do we disclose your information?
MoveNow acts as a connector between sellers and agents. Therefore, disclosure to third parties is a core part of our service. We may disclose your Personal Information to: Real Estate Agents: The specific "Preferred Agent" or Agency selected to appraise your property. Note: Once your data is transferred to the Agent, their own Privacy Policy applies to how they handle your data; Service Providers: Third parties who assist us in operating our business, including IT support, cloud storage providers (e.g., AWS, Google), marketing providers, and professional advisors (lawyers, accountants); Related Bodies: Our related corporate entities; and Legal Authorities: If required by law or to protect the safety and rights of MoveNow or others.We do not sell your personal information to unrelated third parties for the purpose of unsolicited telemarketing outside of the real estate service you have requested.
6. Overseas Disclosure
We may store your information in cloud or other types of networked or electronic storage systems. As electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know in which country your information may be held. Some of our service providers (such as data hosting or email marketing platforms) may be located outside of Australia, including in the United States of America. We take reasonable steps to ensure that these overseas recipients handle your data securely and in accordance with Australian privacy standards.
7. Direct Marketing
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with the Spam Act 2003 (Cth).You may opt-out of receiving marketing communications from us at any time by: Clicking the "unsubscribe" link in any email we send; or Contacting us using the details below.
8. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no transmission of data over the internet is guaranteed to be completely secure, and we cannot guarantee the security of any information you transmit to us.
9. Accessing and Correcting your Personal Information
You may request access to any Personal Information we hold about you at any time by contacting us. There is no fee for making a request, though we may charge a reasonable fee to cover the administrative cost of retrieving detailed information.If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will respond to any request within a reasonable time and will take reasonable steps to correct the information.
10. Complaints
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your concerns, and contact you within a reasonable time (usually within 30 days) to discuss the outcome.
11. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact our Privacy Officer at:MoveNow Group Pty Ltd Email: admin@movenow.com.au Website: [www.movenow.com.au]
12. Changes to this Privacy Policy
We may change this Privacy Policy from time to time to reflect changes in our business or the law. Any updated versions of this Privacy Policy will be posted on our website.
